Prof. Heesen lecturing in India

In November, Prof. Dr. Heesen has again visited the renowned Anna University in Chennai/India. The picture below shows him during his visit in Chennai at the Department of Management Sciences with the Director of the Centre for International Affairs, Dr. Azad, the Head of department, Prof. Dr. Rajendran, Prof. Dr. Jacobs as well as participants of the courses.

Prof. Heesen conducted two workshops at the Centre For Distance Education at Anna University:

- Big Data Analytics

- Research Paper Writing - APA Style

Anna University


Book recommendation:

Key performance indicators

David Parmenter introduces a new classification of what is well known as "Key Performance Indicators" e.g. by Kaplan & Norton in their book "The Balanced Scorecard: Translating strategy into action" in 1996. While they differentiated between lagging inidicators (outcome) and leading indicators (performance drivers), Parmenter differentiates between KRIs (Key result indicators), which tell how an organization has done in the past, and PIs (Performance indicators) and KPIs (Key performance indicators), which tell what can be done to increase performance. The book also contributes a table of measures (p. 203-231) describing their name, frequency, BSC perspective and team, applicable industry sector and the intended strategic objective.

I also want to share a quote with you, summarizing the philosophy behind the introduction of key performance indicators: "What happens if a KPI target or goal is not achieved? This is not a crisis. The focus should be on analyizing why the goal could not be achieved. Through this problem-solving focus, the team can progressively identify and eliminate the barriers to the achievement of their goal" (p. 198).

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